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| Unique Product Benefits |
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| 1 |
To understand your pet and your environment. |
| 2 |
To be easily accessible and contactable we are available 7 days a week between 8am and 8pm.
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To offer a Local Call Rate service, an internet service and a traditional mailing address. |
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To have the ability and authority to make a judgement in emergency situations, that may be unusual circumstances and to stand by our word. |
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To ensure that your pet is getting the very best service and care that is available to you within your area and region. |
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To be able to give advice and contacts beyond that of a general veterinary practice. For example for contact details of specialist care centres for long term rehabilitation and recovery periods. |
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To be in a position to pay you directly and quickly, when you have paid the vet. |
| 8 |
To be here to listen, to understand, to offer guidance and advice and to ensure that everything works out as well as it possibly can do - often under very difficult circumstances. |
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| This is the pet2insure code of practice by which we operate our organisation and around which we train our Customer Care Advisors.
We call it our PET MANTRA. |
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